Questions
Asked and answered
The questions that land in our inbox most often. Still stuck? Write to us or call +1 (917) 624-7846.
Recipes
Are the recipes really tested twice?
Yes. One cook develops and writes each recipe, then a second cook follows the written card exactly without help. Anything that confused the second cook gets rewritten before we publish.
Why are some recipes stamped Members only?
About half of the library is free for everyone. The other half, marked with a Members stamp, is part of the membership library that funds our testing without ads.
Can I use metric measurements?
Our cards are written in US cups, spoons and ounces, with oven temperatures in Fahrenheit. Baking cards include weights where precision matters, and our journal has a guide to weighing flour.
What do the difficulty levels mean?
Easy means basic knife work and one or two pans. Medium involves a few techniques or components running at once. Hard means longer projects such as laminated dough, whole roasts or multi-part desserts.
How does search work?
Type a dish, an ingredient or a category into the search bar at the top of any page. Partial words work too, so chick finds chicken and chickpeas. Filter by time, level or access and switch between cards and a sortable table.
Membership
How much does membership cost?
Membership is $19.99 per month or $199.99 per year, billed in USD. Both plans unlock exactly the same recipes.
How do I cancel?
Open your account page and choose Turn off auto-renewal. You keep full access until the end of the period you already paid for, and you can switch renewal back on at any time.
Can I get a refund on my membership?
New memberships can be refunded in full within 7 days of the first payment, and annual renewals within 14 days of the renewal date. See the Refund Policy for details.
Do I need an account to cook the free recipes?
No. Free recipes are open to everyone. An account is only needed for membership and to see your order history in one place.
Can I share my membership?
A membership is for one household account. Please do not share login details publicly; we may reset passwords on accounts that appear to be shared widely.
Orders and Shipping
How much is shipping?
Orders ship for a flat rate, and orders over the free-shipping threshold shown in your cart ship free within the contiguous United States.
When will my order arrive?
We pack orders within 1-2 business days from Venice, Florida. Most deliveries arrive 3-6 business days after dispatch.
Do you ship internationally?
Not yet. We currently ship to addresses in the United States only.
Is my payment information stored?
No full card numbers are stored. We keep only the card brand and last four digits for your receipt.
Returns
What is your return window?
Unused items in original condition can be returned within 30 days of delivery. Email us with your order number to start a return.
Something arrived broken. What now?
Sorry about that. Email a photo within 14 days of delivery and we will send a replacement or refund the full amount, shipping included.
Account
I forgot my password.
Use the Forgot password link on the sign-in page. We will email you a reset link that works for one hour.
How do I change my name on the account?
Sign in and open your account page. You can update your display name in the Profile panel.
How do I contact a real person?
Use the contact form, email us or call during business hours. All contact details are on the Contact page.